STRATEGI CASE MANAGER DALAM MENGELOLA KASUS PASIEN RAWAT INAP DI RS B KEDIRI

Abstract

Case manager is new professional in the hospital that hospital has not
owned in East Java. Case manager role is to handle patient with high risk case,
chronic disease that high cost possibility, complex case or complicated. Problem of
this research focused on case manager experience in managing inpatient case. The
purpose of this research to analyzes case manager strategy in managing inpatient
case in B. Hospital. This study was a qualitative research design with descriptive
phenomenology approach took 5 main informans and 3 triangulation informans
used Purpossive Sampling Technique. Data collects with indepth interview, while
at bencmarking place obtained from case manager statement through lecture and
discussion. Data analyze use collaizi methods.Themes found from this research
such as : communication strategy, integration, coordination, advocacy, negotiation
and empowerment. Strategy that used at bencmarking location after analyzed from
case manager statements there are also 5 themes such as: integration,
coordination, advocacy, communication, negotiation, empowerment. The case
manager experience in managing patient case influenced knowledge,
communication skill and clinic skill.