EFFECT OF EMPLOYEE WORK EFFECTIVENESS ON SERVICE EFFICIENCY IN THE NORTH BUNGKU SUB-DISTRICT OFFICE IN NORTH MOROWALI DISTRICT

Kisman Karinda, La Ode Sabirila Jayalangi

Abstract


This study aims to examine and analyze the magnitude of the Effect of Employee Work Effectiveness on Service Efficiency in the North Bungku Sub-District Office in North Morowali district. Research design uses quantitative design. Data collection methods used in this study are documentation, interviews with employees and questionnaires distributed to 24 people. The analytical tool used in this study is the analysis of Simple Linear Regression Analysis using the SPSS version 16.0 program. The results showed that there was a significant effect of Employee Work Effectiveness Variables (X) partially on the Service Efficiency in the North Bungku sub-District Office (Y). This can be seen from the value of the regression coefficient = 1.359, and the significant level> 0.001 with obtained tcount = 3.808 greater than t table = 1.876 at the 0.05 significance level which means accepting Ha and rejecting Ho. There is a significant effect of Employee Work Effectiveness Variables (X) simultaneously on Service Efficiency (Y). From the test results of the F test obtained Fcount = 14.499 greater than Ftable = 4.301 and the value of the Coefficient of Determination (R2) value 0.397 which means 39.7% Service Efficiency in North Bungku District Office North Morowali Regency is influenced by Employee Work Effectiveness while 60.3% influenced by other factors outside of Employee Work Effectiveness

Keywords: Employee Work Effectiveness, Service Efficiency

Full Text:

PDF

References


Arikunto, Suhartini. 1991. Prosedur Penelitian Suatu Pendekatan Praktik. Bina Aksara, Jakarta

------------------------, 2002. Prosedur Penelitian Suatu Pendekatan Praktik. Bina Aksara, Jakarta

Basrowi dan Suwandi. 1996. “Memahami Penelitian Kualitatif. Jakarta : Rineka Cipta.

Boediono, B. 2003. Pelayanan Prima perpajakan. Jakarta : PT. Rineka Cipta.

Badudu Zain, Kamus Umum Bahasa Indonesia,Jakarta: Pustaka Sinar Harapan.

Budiman, Arief. 1997. Teori Negara. Jakarta: Pt. Gramedia Pustaka Utama.

Kaloh, J. 2002. Corporate Culture And Performance. New York: The Free Press.

Kartini Kartono 2006. Kepemimpinan Dan Prilaku Organisasi. Jakarta: Pt Raja Grafindo Persada.

Kermally, Sultan 1996. Total Management Thinking. Great Britain: Biddles Ltd, Guildford And King’s Lynn.

Kotler Philip. 2008. Marketing Managemet The Millenium Edition. Ten Edition. USA: Prentice- Hall, Inc

Mahsun, Mohammad 2006. Pengukuran Kinerja Sektor Publik , Yogyakarta :Bpfe Yogyakarta 2006.

Maskun, Sumitro. 2002. Profesi Aparatur Negara dalam Birokrasi Indonesia. Makalah disajikan pada Seminar Nasional Ilmu-Ilmu Sosial. Medan.

Moenir H.A.S 2000.Manajemen Pelayanan Umum Di Indonesia. Jakarta : Pt.Bumi Aksara.

Nawawi, Hadari, 2007, Metode Penelitian Sosial, Gajah Mada University Press.

Poerwadarminta, WJS. 2005. Kamus Umum Bahasa Indonesia. PN Balai Pustaka. Jakarta

Rasyid, Mohammad Ryaas, 1999. Kajian Awal Birokrasi Pemerintahan Dan Politik Orde Baru. Jakarta: Yasrif, Watampone.

Rivai, Veithzal 2008. Kepemimpinan F Dalam Sikap Perilaku Organisasi ,Jakarta. Pt.Raja Grafindo Persada.

Rothwell, William J. 1992. Mastering Instructional Design Process: A Systematic Approach. San Francisco: Jossey Bass Publisher.

Sedarmayanti. 2009. Good Governance (Kepemimpinan Yang Baik) Bagian Kedua: Membangun Sistem Manajemen Kinerja Guna Meningkatkan Produktivitas Menuju Good Governance (Kepemimpinan Yang Baik). Bandung: Mandar Maju.

Sugiyono, 2006, Statistika untuk Penelitian, Bandung : Alfabeta

Soedarjat 1993. Kapita Selekta Manajemen Dan Kepemimpinan Serta Imlementasinya.Jakarta : Ind Hill Co.

Stoner, James A.F, Freeman, Gilbert. 1996. Manajemen, Alih Bahasa Alexander Sindoro. Jakarta: Pt. Prenhallindo.

Syafiie Inu Kencana Dkk. 2001. Hukum Etika Pemerintahan Penerbit : Rineka Cipta:

Yamit, Zulian. 2005. Manajemen Kualitas Produk & Jasa. Yogyakarta: Ekonisia

Wibowo, 2007. Manajemen Kinerja :Pt Rajg Grafindo Persadap.




DOI: https://doi.org/10.32528/pi.v0i0.2513

Copyright (c) 2019 Prosiding ICOGISS 2019