THE INFLUENCE OF TOTAL QUALITY MANAGEMENT (TQM) TO MANAGERIAL PERFORMANCE WITH AND REWARD SYSTEM AS MODERATING VARIABLES (Case Study at North Sumatra Muhammadiyah General Hospital)

Nur Aisyiah, Hasrudy Tanjung

Abstract


The purpose of this study was to examine and analyze The influence of Total Quality Management on the managerial performance of the Muhammadiyah North Sumatra General Hospital with a reward system as a moderating variable, a case study at the North Sumatra Muhammadiyah General Hospital. Data was distributed and collected by convenience sampling technique to the respondents. The sample used in this study is Management and Employees with a total of 40 respondents. The analytical method used is simple regression analysis. From the simple regression results, it produces a hypothesis that shows its effect on managerial performance, namely Total Quality Management (TQM) has a significant effect on managerial performance. Meanwhile, from the results of the moderation regression analysis, the reward system variable does not moderate the Total Quality Management (TQM) relationship to managerial performance.

Keywords


Total Quality Management, Reward System And Manajerial Performance

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References


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