THE INFLUENCE OF TOTAL QUALITY MANAGEMENT (TQM) TO MANAGERIAL PERFORMANCE WITH AND REWARD SYSTEM AS MODERATING VARIABLES (Case Study at North Sumatra Muhammadiyah General Hospital)

Nur Aisyiah, Hasrudy Tanjung

Abstract


The purpose of this study was to examine and analyze The influence of Total Quality Management on the managerial performance of the Muhammadiyah North Sumatra General Hospital with a reward system as a moderating variable, a case study at the North Sumatra Muhammadiyah General Hospital. Data was distributed and collected by convenience sampling technique to the respondents. The sample used in this study is Management and Employees with a total of 40 respondents. The analytical method used is simple regression analysis. From the simple regression results, it produces a hypothesis that shows its effect on managerial performance, namely Total Quality Management (TQM) has a significant effect on managerial performance. Meanwhile, from the results of the moderation regression analysis, the reward system variable does not moderate the Total Quality Management (TQM) relationship to managerial performance.

Keywords


Total Quality Management, Reward System And Manajerial Performance

Full Text:

PDF

References


Azwar, S.Relibiality and Validity, Yogyakarta, 2012.

Angelina, Rian, "Effect of Total Quality Management, Reward Systems And Organization Commitment to Managerial Performance in Hospitals in Pekanbaru", FE University Journal of Riau, 2012

Ghozali, Imam, "Application of Multivariate Analysis with the SPSS Program", Dipoegoro University Publishing Agency: Semarang, 2011.

Hasanah, Hikmah "The Effect of TQM on Managerial Performance with Performance Measurement Systems and Award Systems as Moderating Variables (Empirical Study on Accounting Staff of Service Companies in the Jakarta Region)" Journal of Business and Economic Research, September, 2013.

Ismunawan, "Application of Performance Assessment and Measurement Systems", Journal of GRADUATION Vol. 24 2010 Edition

Mulyadi and Johny Setyawan, "Management Planning and Control Systems: Corporate Performance Double Fold System". Issue 2, Jakarta: Salemba Empat, 2001

Narsa, I Made & Rani Dwi Yuniawati, "The Influence of the Interaction Between Total Quality Management and Performance Measurement Systems and a System of Rewarding Managerial Performance". Journal of Financial Accounting Vol. 5 No.1, May 2003.

PMK No. 12 of 2012 concerning Hospital Accreditation.

Semuel, Hatane, "Implementation of Total Quality Management An Evaluation Through Work Characteristics" Journal of Management & Entrepreneurship Vol. 5, No. 1, March 2003: 72 - 84.

Suprantiningrum, Rr and Zulaikha, "Effect of Managerial Measures of Quality and Performance Measures and Reward Systems as Moderating variables". SNA VI Journal, 2003.

Tjiptono, Fandi and Anastasia Diana, "Total Quality Management", Revised Edition, Andi Publisher, Yogyakarta, 2001.

Widarsono, Agus, "The Effect of Quality of Management Information on Managerial Performance (Survey of Go-Public Companies in West Java)" Journal of Accounting for Accounting, Vol. No. 2, 2007

PMK No. 12 of 2012 concerning Hospital Accreditation.


Refbacks

  • There are currently no refbacks.
slot gacor slot gacor hari ini slot gacor 2025 demo slot pg slot gacor slot gacor