The Role of Argomoulyo Village Samsat in Breaking Taxpayer Density in Bantul KPPD 2017 – 2018

Salmawati Salmawati, Dian Eka Rahmawati, Anang Setiawan

Abstract


The problem of paying taxes is the responsibility of Samsat. Bantul has a Regional Tax Service Office which is responsible for the implementation of the Samsat. The Main Samsat of Bantul has problems in queuing taxpayers who are challenging to decipher, and the targeted tax nominal has also not met the nominal that must be realized. This has become a conversation in the National Police Corruption. In 2017 the National Police Corlantas initiated the existence of a helper Samsat with the name Samsat desa. Samsat Desa was inaugurated in 2017 and Yogyakarta became a pilot city for the construction of village Samsat. Village Samsat is an auxiliary Samsat at the village or kelurahan level. Village Samsat is formed to bring taxpayers closer to Samsat services so that taxpayers do not have to travel long distances to the main Samsat. The type of research chosen in this study is qualitative, which is intended as a type of research whose findings are not obtained through statistical procedures or other forms of calculation. Then the types of data taken are primary and secondary. Data collection techniques used are interviews, observation, documentation, and literature. The data analysis unit in this study was the head and staff of the Bantul Regency KPPD, Argomulyo Village Samsat staff, and 10 Argomulyo Village Samsat visitors, totaling 20. The results of this research were the role of Argomulyo Samsat Village in breaking down taxpayers in Bantul Central Samsat and prove that during the one year of the implementation of the Samsomulyo village Samsat, it can reduce the queue of taxpayers in the Main Samsat of Bantul. So that in 2018, payments in the Bantul KPPD become more organized, and taxpayers do not jostle or wait for very long service times. In conclusion, the implementation of village Samsat can be said to be successful because Argomulyo Village Samsat is considered to be able to reach the surrounding community and receive motor vehicle tax of Rp 656,813,500.00 with 1,905 motorized vehicles paying the fee. The socialization of the Argomulyo Village Samsat in collaboration with Spot Radio, Radio Persatuan Bantul, TV Persatuan Bantul and the website of the Village of Argomulyo. This socialization had a positive impact on the development of village Samsat, and the community satisfaction index, Argomulyo Village Samsat scored 78.87 and was classified as useful.

 

Keywords: Samsat, Service Innovation, Argomulyo, Bantul

Full Text:

PDF

References


Buku :

Agustino, L. (2014). Dasar-Dasar Kebijakan Publik. Bandung : Alfabeta.

Corbin, A. S. (2003). Dasar-Dasar Penelitian Kualtitatif. Yogyakarta: Pustaka Pelajar.

Dyah Mutiarin, R. R. (2015). Kualitas Pelayanan E-KTP di Kantor Kecamatan Dempo Selatan Kota Pagar Alam Tahun 2015. Jurnal Ilmu Pemerintahan.

Indiahono, D. (2009). Kebijakan Publik Berbasis dynamic Policy Analysis.

Yogyakarta: Gava Media.

Nurmandi, A. (2010). Manajemen Pelayanan Publik. Yogyakarta: PT. Sinergi Visi Utama.

Purwanto, D. R. (2012). Implementasi Kebijakan Publik Konsep dan Aplikasinya di Indonesia. Yogyakarta: Gava Media.

Ritonga, I. T. (2009). Perencanaan dan Penganggaran Keuangan Daerah di Indonesia. Yogyakarta: Sekolah Pascasarjana UGM.

Salim, A. (2001). Teori dan Paradigma Penelitian Sosial. Yogyakarta: Tiara Wacana.

Soekanto, S. (2002). Sosiologi Suatu Pengantar. Jakarta: PT Raja Grafindo Persada.

Ratminto dan Atik Septi Winarsih (2005). Manajemen Pelayanan : Pengembangan Model Konseptual , Penerapan Citizen's Charter dan Standar Pelayanan Minimal. Yogyakarta: Pustaka Pelajar.

Jurnal :

Amri, Pahmi dan Pribadi, Ulung. 2015. Implementasi Pelayanan Samsat Corner dlm Rangka Meningkatkan Pelayanan Pajak Kendaraan Bermotor Tahun 2014. Jurnal Ilmu Pemerintahan dan Kebijakan Publik. Volume 2, Nomor 2.

Ulfa, Ellis Fedya dan Meirinawati. 2015. Inovasi Layanan Samsat Walk Thru Sebagai Wujud Pelayanan Prima Di Kantor Bersama Samsat Mojokerto. Jurnal Administrasi Negara. Volume 1, Nomor 1.

Bahari, dkk. 2012. Penerapan Sistem Administrasi Manunggal Satu Atap (Samsat) Drive-Thru dalam Meningkatkan Pelayanan Publik (Studi Pada Kantor Bersama Samsat Kabupaten Lamongan). Jurnal Administrasi Publik. Volume 1, Nomor 4.

Ardiani, dkk. 2016. Implementasi Layanan Inovasi Samsat Keliling Dalam Upaya Meningkatkan Pelayanan Pembayaran Pajak Kendaraan Bermotor (Studi Pada Kantor Bersama Samsat Kabupaten Tulungagung). Jurnal Perpajakan. Volume 9, Nomor 1.

Katrina, Devi Rahma dan Meirinawati. 2016. Inovasi Pelayanan Program Kerja Online Malam (Kolam) Pada Kantor Bersama Sistem Administrasi Manunggal Satu Atap (Samsat) Kabupaten Nganjuk. Jurnal Administrasi Negara. Volume 1, Nomor 1.

Dompak, Timbul dan Supratama, Naufal Alfian. Pengaruh Inovasi Dan Kualitas Pelayanan Terhadap Kepuasan Masyarakat Pengguna Layanan Samsat Drive Thru. Jurnal Dialektika Publik. Volume 3. Nomor 1.

Djumiarti, dkk. Inovasi Pelayanan Publik Pada Kantor Samsat Kota Tegal (Studi Kasus Pada Pajak Kendaraan Bermotor)

Fitrianti, Pramita Dwi, Rochmah, Siti, dan Hanafi, Imam. Pelaksanaan Program Inovasi Samsat CornerDalam Rangka Meningkatkan Pelayanan Kepada Wajib Pajak (Studi Pada Samsat Corner Kota Malang). Jurnal Administrasi Publik (JAP). Volume 2. Nomor 2.

Subroto, Djoko dan Yamit, Zulian. 2014. Pengaruh Kinerja Pelayanan Aparatur Kepolisian Terhadap Kepuasan Masyarakat (Studi Kasus Pada Bagian Pengurusan Surat Ijin Mengemudi (SIM) Di Wilayah Kerja Kepolisian Republik Indonesia Resort Sleman Polda Daerah Istimewa Yogyakarta). Jurnal Bisnis Dan Manajemen. Volume 7. Nomor 1.

Profil Kantor Pelayanan Pajak Daerah Di Kabupaten Bantul Dinas Pendapatan, Pengelolaan Keuangan Dan Aset Daerah Istimewa Yogyakarta

Undang-undang :

Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003 tentang Pedoman Pelayanan Publik

Undang-Undang Nomor 28 Tahun 2009 tentang Pajak Daerah dan Retribusi Daerah Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik

Peraturan Presiden Republik Indonesia Nomor 5 Tahun 2015 Tentang Penyelenggaraan Sistem Administrasi Manunggal Satu Atap Kendaraan Bermotor

Peraturan Daerah No. 6 Tahun 2008 Tentang Organisasi dan Tatakerja Dinas Daerah Provinsi Daerah Istimewa Yogyakarta

Profil Kantor Pelayanan Pajak Daerah Di Kabupaten Bantul Dinas Pendapatan, Pengelolaan Keuangan Dan Aset Daerah Istimewa Yogyakarta

Website :

http://web.jogjaprov.go.id/warga/catatan-sipil/view/samsat-desa-- inovasi-layanan-kesamsatan, diakses pada 28 Juni 2018

http://argomulyo.bantulkab.go.id, diakses pada 12 Desember 2018

https://bapenda.jabarprov.go.id/2017/04/04/yuk-mengenal-samsat/, diakses pada 19 Desember 2018

https://jasaraharja.co.id/berita/info-utama/pt-jasa-raharja-persero-cabang-d-i- yogyakarta-gabung-tim-satgas-samsat-bantul.html, diakses pada 11 Januari 2019

(http://bpddiy.co.id/index.php?page=berita&id=375), diakses pada 11 Januari 201




DOI: https://doi.org/10.32528/pi.v0i0.2550

Copyright (c) 2019 Prosiding ICOGISS 2019